Accessibility at Kostümpalast
We want as many people as possible to be able to use our online shop easily and independently. That is why we are continuously working to improve the accessibility and usability of our online shop.
On this page, you will find information about the accessibility of our online shop, available support options, and how you can make us aware of accessibility barriers.
Our online shop
Kostümpalast GmbH operates an online shop for costumes, accessories, party supplies, and decorations at kostuempalast.de.
In our online shop, you can search for products and select them using categories and filters, access product information, prices, and availability, select sizes and other product variants, add products to your shopping cart, and complete an order online.
In addition, you can select the available payment and shipping options and access information about orders, shipping, returns, and our customer service.
Our goal is to make these features perceivable, operable, and understandable for as many people as possible.
Accessibility measures
When designing and further developing our online shop, we take the requirements for digital accessibility into account.
In particular, we pay attention to:
- a clear and comprehensible page structure
- navigation that is as simple and consistent as possible
- sufficient color contrast
- easy-to-read and resizable text
- a meaningful structure through headings
- alternative text for content-relevant images
- clear labels for links, buttons, and form fields
- keyboard accessibility for essential features
- clearly visible focus states when using the keyboard
- clear instructions and error messages when entering information
- an ordering and payment process designed to be as accessible as possible, as well as
- support for common technologies.
Our online shop is continuously being developed. As part of this process, we also review and improve the accessibility of our content and features.
Accessibility settings
In addition, we provide you with features that allow you to customize the display of our online shop to suit your personal needs.
Depending on the available functions, you can make settings there for display, contrast, or readability, for example.
Using these additional settings is not required to use our online shop.
Existing barriers
Despite our efforts, some content or functions may not yet be fully accessible.
We are working to identify existing barriers and continuously improve the accessibility of our online shop.
If you encounter an accessibility barrier, we would be pleased to hear from you.
Report an accessibility barrier
Are you unable to use, read, or understand something?
Then please let us know. Your feedback helps us identify existing barriers and further improve our online shop.
Please name the affected page or function where possible and briefly describe the problem that occurred. You are also welcome to attach a screenshot or photo.
Contact
Kostümpalast GmbH
Max-Eyth-Str. 1
71691 Freiberg am Neckar
Email: info@kostuempalast.de
Phone: +49 7141 7024472
Alternatively, you can use our contact form.
We will review your report and strive to find a suitable solution.
Legal basis
For services in electronic commerce, the requirements of the Accessibility Strengthening Act (BFSG) and the Regulation on the Accessibility Strengthening Act (BFSGV) apply insofar as they apply to the respective offering.
Competent market surveillance authority
The competent market surveillance authority responsible for ensuring compliance with the requirements of the Accessibility Strengthening Act is:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services – Anstalt öffentlichen Rechts (MLBF AöR)
Carl-Miller-Straße 6
39112 Magdeburg
Phone: +49 391 289 230 23
Email: kontakt@mlbf-barrierefrei.de
Date of this information
August 2026