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We are here for you!

Personal. Fast. Reliable.

Do you have questions about your order, need help choosing, or are unsure about the size? Our team will be happy to assist you.

Expert product advice
You are speaking with real people
Over 10,000 products
Shipping from Germany
Zwei Kinder in Zauberer-Kostümen stehen in einem Raum neben einer weißen Eule und einem Koffer, im Hintergrund ist eine warme, dekorative Beleuchtung zu sehen.

Telephone

Mon–Fri: 9:00 a.m.–5:00 p.m.

Email

info@kostuempalast.de

In-person consultation

Order, pick up, and try on.

Frequently Asked Questions

Quick answers about your order.

What we can do for you

Costume advice

Are you looking for the perfect costume for your event? We’ll be happy to help you choose.

Size guide

Unsure about the size? We’ll advise you so everything fits perfectly.

Delivery & Availability

Questions about delivery times or availability? We have the answers.

Returns & Exchanges

Questions about returns or exchanges? We explain how easy it is.

Besuchen Sie uns

Our warehouse in Freiberg am Neckar

Your orders are carefully packed and shipped from here.

AdresseMax-Eyth-Str. 1
71691 Freiberg am Neckar
ErreichbarkeitPickup with fitting available by preorder
Route öffnen

You can count on that

Fast processingResponse within one business day.
Personal ContactWith us, you speak to real people who want to help.
Passionate about costumesWe love what we do—and it shows.

So finden Sie uns

Anfahrt & Parkplätze

Nutzen Sie die Karte für Ihre Route zu unserem Standort.

Kostenlose ParkplätzeDirekt vor Ort stehen Parkplätze zur Verfügung.
Secure payment SSL-encrypted
Fast shipping 1–3 business days
14-day return policy Simple and hassle-free
Personal service We’re here for you