Payment methods
Pay conveniently, easily, and securely. We offer you various payment options.
Payment in advance
Please pay for your order within 7 days by bank transfer in advance. The goods will be shipped immediately upon receipt of payment . Please allow for different bank processing times of 1–3 days (including online banking). You will receive the bank details and all necessary information with the order confirmation, which you will automatically receive immediately after placing your order. Please be sure to enter your Internet order number as the payment reference (not the item number). It happens repeatedly that we cannot assign incoming payments when the payer and the customer who placed the order are not the same.
Additional fees apply to payments from abroad in a different currency, and we do not cover them. We recommend using the affordable SEPA procedure and paying in euros. This way, only the usual fees for a domestic transfer apply.
Please do not select fee sharing, as otherwise the full payment amount will not reach us and requesting the outstanding amount will delay delivery.
Payments from abroad
Please note that we do not cover foreign transaction fees (bank charges). For payments from abroad, use the affordable and fast SEPA procedure (not an international transfer). When making your transfer, select “no fee sharing.” Otherwise, we will have to request the outstanding costs from you, which will delay shipping. Please always pay the final amount shown on the order confirmation.
Our bank details
Payment recipient/account holder:
Kostümpalast GmbH
IBAN: DE50600501010008025324
BIC: SOLADEST600
Readable version for easier copying
IBAN: DE50 6005 0101 0008 025324
BIC: SOLADEST600
Bank name: BW Bank Baden-Württemberg
Payment reference: Internet order no.
PayPal
If you have a PayPal customer account, you can pay online immediately. The goods will be shipped without delay. In the event of a return, you can have the return postage refunded by PayPal. Simply send the receipt to PayPal.
Klarna
Free and fast payment method – goods are shipped immediately. Only available in conjunction with online banking and sufficient funds in your account. (Klarna's service is free of charge for you as the buyer. This does not apply to any transfer fees charged by your bank.) You can make an online transfer immediately when completing your order, without switching to your bank's website or having to enter any details about your order. Please have your usual documents (PIN/TAN) ready.
Credit card
You can currently pay by Visa and Mastercard. Please have your 3D Secure code ready.
Collection in Freiberg am Neckar
You can also collect your goods directly from us in Freiberg. Please place an order for collection in advance through our shop. You will receive an email as soon as the goods are ready for collection. You can also place an order by phone at 07141 7024472. For this, we only need your name and the item number of your order. Payment on site by debit card or cash is possible.